Returns & Exchanges
At Facebook Food, we prioritize the freshness and safety of our culinary products; if your order arrives damaged or incorrect, we offer a 24-hour window for returns and replacements. Due to the perishable nature of our goods, we cannot accept returns for items that have been opened or consumed.
Submit a Quality Claim
Log into your Facebook account and navigate to your order history to select the specific item and report an issue with photos of the product.
Receive Verification
Our quality assurance team will review your submission within 4 hours to confirm the eligibility of the perishables for a refund or exchange.
Prepare for Pickup
If requested, keep the item in its original packaging and store it at the recommended temperature until our courier arrives for the return collection.
Instant Credit Issuance
Once the claim is approved, a credit will be applied to your Facebook Pay wallet or original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing